Software

The best Remote Desktop Tools You Should Know

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Companies are increasingly becoming more mobile as well as branching out to establish multiple international offices around the world. So having access to other computers remotely is now a necessity. Remote Desktop Tools are helping to do that and more. They use Virtual Network Computing (VNC) to allow a computer to access and control another one through an internet connection.

Who uses a Remote Desktop Software?

These tools are mainly used for the following purposes:

  1. Personal use- This is beneficial for individuals who need to access files and documents while on the go.
  2. Work from home- People who are working from home need to connect to corporate devices and access information for various reasons.
  3. Help Desk- Technicians must be able to resolve customer issues, possibly through the remote control of their devices.
  4. Troubleshooting- IT issues can happen anytime, and on-call admins need to be able to fix problems quickly and remotely.

The best Remote Desktop Tools

A search for the best remote desktop tools can be overwhelming. There are so many options out there. Here are some of the ones that you should look into.

  1. Zoho Assist

Zoho caters to the online community with a variety of software. But this software is incredibly useful for businesses that need to provide remote services such as a help desk and MSP (Management Service Provider) technicians.

With its cloud-based package, small and mid-sized businesses can easily incorporate this online remote support and access platform. Technicians can open up multiple sessions at the same time on the same remote computer. This enables them to show customers how to resolve the situation in one window while operating system actions in another.

It also offers feature such as:

  • Full remote access
  • Remote desktop utility
  • Multi-Monitor Navigation
  • Instant Chat
  • Voice and Video Chat
  • Integrated file transfer
  • Screen Sharing
  • Manages unattended computers
  • Security features such as two-factor authentication, SSL and 256-bit AES encryption, inactive session timeout, etc.

Zoho Assist offers a free trial package.

  1. Chrome Remote Desktop

Google Chrome also provides a great extension for remote desktop that allows users to control another computer remotely. So as long as you have a Google account or a Gmail address, you use the system.

Whether you want to access your own devices while on the go or share your screen with someone else, Chrome Remote Desktop is easy to use. Moreover, it’s simple to get on any computer- Chrome, Windows, Mac, or Linux- from any other desktop or mobile device.

Features include:

  • Centralized management dashboard
  • File transfer
  • Screen sharing
  • Instant messaging
  • Multi-platform remote control
  • Remote management of servers and workstations
  • Secure remote access with Smart Card authentication

And the best news is that Chrome Remote Desktop is free.

  1. Microsoft Remote Desktop

Wherever Google is, Microsoft can’t be too far behind. With this remote desktop facility, users can remotely control their computers over a secure network connection. Keep in mind that you can access computers running Windows Professional, Windows Enterprise, or Windows Server operating systems. Moreover, you can even access computers through a mobile device running Windows Mobile.

Microsoft Remote Desktop supports remote access for all of the following OS versions:

  • Windows 10 Pro and Enterprise
  • Windows 8.1 and 8 Enterprise and Pro
  • Windows 7 Professional, Enterprise, and Ultimate
  • Windows Server versions newer than Windows Server 2008

However, Home edition like Windows 10 Home won’t connect while other Windows 10 remote desktop systems will.

Microsoft Remote Desktop is free to use, and grants access to up to 10 devices. And because it’s easy to integrate into any OS, communication across the world is simplified.

  1. SolarWinds Dameware

SolarWinds Dameware presents a new level of remote training and troubleshooting that’s easy and quick. In fact, it’s aimed at IT support departments and managed services providers. So as a professional support system, it’s not meant for home users.

As a competent business remote desktop system, it offers in-depth support to anyone and everyone. For instance:

  • Dameware Remote Everywhere is an online service where computers can be accessed through a browser.
  • Dameware Remote Support is an on-premises system that installs on Windows and Windows Server.

However, both systems can access any device that runs on Windows, Mac OS, and Linux. The remote access system can be used as a cloud-based subscription service or run on the company’s own servers.

Features include:

  • Remote control capabilities
  • Wake-on-LAN
  • System information scans
  • Session logging
  • In-built ticketing system

SolarWinds Dameware offers subscription packages. However, you can avail its free 14-day trial as well. Consider getting the 14-day free trial and testing SolarWinds Dameware before signing up for a subscription.

  1. Atera

Atera is a comprehensive remote monitoring and management (RMM) software. It’s designed to deliver IT professionals and MSPs a platform that pools IT management and monitoring processes into the same place.

This not only lets companies manage a remote network, but it also aids in numerous aspects of running the business, such as billing, help desk facilities, reporting, etc.

Features include:

  • Monitoring an unlimited number of workstations and servers
  • Patch Management
  • Billing and Invoicing
  • Contracts and Services Management
  • Helpdesk Dashboard
  • The chat system that permits technicians to guide and advise users
  • Automated remote administration scripts
  • Advanced Reporting
  • Real-time notifications

As a cloud-based service, it can be accessed through any web browser. However, Atera is also available for free on mobile devices. But the platform charges a monthly or yearly subscription per technician. However, you can avail its free 30-day trial as well.

  1. TeamViewer

TeamViewer is a remote desktop software option that offers support to small, medium, and large businesses. In fact, it has more features compared to Chrome Remote Desktop, such as custom branding, file-sharing between devices, and clipboard syncing, allowing users to copy-paste data between computers.

Generally speaking, TeamViewer is built with an enterprise-grade UI. Moreover, its minimalistic learning curve and easy portability bring great value to any organization. And the ease with which it can be accessed from any type of device and its multi-platform interoperability makes it hard to pass off.

More importantly, TeamViewer offers full-time access to remote computers and servers, as well as supporting online meetings with up to 25 participants. Other impressive features include:

  • Remote Support
  • Remote Administration
  • Instant message
  • Access to sleeping/powered-off computers
  • Remote Access
  • Training Session
  • Online Teamwork
  • Chat and nudge
  • Real-time screen sharing
  • Secure connection
  • User management
  • Web-based connections
  • IT management

TeamViewer offers a free version for personal, non-commercial use, or as a trial version for business users. However, many are willing to invest in this pricey yet useful remote desktop tool.

Final thoughts

Remote desktop tools are indispensable tools for businesses today. But by far, these are not the only ones on the market. There are uncountable more.

But how can you choose the right one for your company? It all comes down to you. With the proper research, you should be able to find a tool that matches the usability, functionalities, security, and the level of support that your company needs.


Author Bio:

About Michelle Joe: Michelle Joe is a blogger by choice. She loves to discover the world around her. She likes to share her discoveries, experiences, and express herself through her blogs. You can find her on TwitterLinkedInFacebook

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